Achieving Client Success

How a service oriented company approaches its client engagements is a reflection on the quality of work to be delivered and meeting the right expectations. By working with iCubator Labs, clients can expect to work with the best in class engineers, consultants, and business experts that are all focused on one thing: client success. No job is too big nor too small; all engagements are approached in a methodical way clients can understand and be involved throughout all decision-making junctions. iCubator Labs will guarantee there will NOT be any hidden surprises in all client engagements, or we will eat the cost.

The 5iCs Philosophy

Clients seeking technology services come in all dimensions. Some clients want a low budget solution while others want to be involved in the day-to-day development of the task at hand. iCubator Labs understands and appreciates the diversity of clients, therefore, has put in place a corporate philosophy called the 5iCs and are focused on achieving one ultimate goal: successful client engagements. When working with iCubator Labs, all clients can expect:

• iComprehension – Listen, understand, and consult peers on the client’s requirements
• iConfidence – Gain the client’s trust by implementing the most cost effective solution
• iCohesiveness – Team up and work closely with the client during all phases of the project
• iCommunication – Keep all communication channels with the client open at times
• iConfirmation – Ensure client’s satisfaction during the entire process of the engagement

With iCubator Labs, clients feel they are in charge and not at the mercy of a run-of the-mill technical services shop. We want to become part of “your” team and not the other way around.

Methodology

iCubator Labs exercises one of the best known methodologies in technical implantations, the SDLC model (System Development Life Cycle). In essence, the SDLC model is a sequence of project stages in which the output of each stage becomes the input for the next. These stages can be characterized and divided up in different ways depending on the client’s needs, however, from start to finish, the stages are:

Stage 1 - Discovery and feasibility: Establishes a high-level view of the intended project and determines its goals.

Stage 2 - Systems analysis and definition: Refines project goals into defined functions and operation of the intended application. Analyzes end-user information needs.

Stage 3 - Systems design: Describes desired features and operations in detail, including business rules, process diagrams, pseudocode, and other documentation.

Stage 4 - Execution: The physical implementation of the technical design happens here.

Stage 5 - Integration and testing: Brings all the pieces together into a special testing environment, then checks for errors, anomalies, and interoperability.

Stage 6 - Acceptance, installation, deployment: The final stage of initial development, where the technical implementation is put into production for business use.

Stage Optional - Maintenance: What happens during the rest of the software's life: changes, updates, additions, moves to a different computing platform and more.

Since each client has their unique requirements and style of working with a technical services group, it is understandable that not all stages will come in play, and furthermore can be rearranged in either a different order or loop. However, the one stage that is shared by all clients is Stage 1, which is the initial understanding of the project scope. After Stage 1, iCubator Labs presents all of its clients with a road map explaining the project stages to successfully complete the task at hand. Again, so that there are no surprises.

Project Aftermath

Once the project is complete, iCubator Labs maintains communication with all of its clients on a regular basis. The client will never feel left in the dark when working with iCubator Labs. Business processes change, technology evolves, and new ideas come in play, and iCubator Labs wants to be there to support its clients 100% of the time, even in the aftermath.

Services Offered by iCubator Labs

Check out iCubator Labs' wide range of services: